Our friendly and experienced small animal reception team consists of Cindy Groenig, Glenys Nicholson, Jaine Trethowan, Helen
Jenkin and Nicola Nicholls. Cindy and Glenys have achieved the BTEC Intermediate Award in Veterinary Practice Client Care.
well as making appointments for clients, they are trained to give advice and information about the practice services and also about
products that are sold, such as wormers and flea products. If client queries are on more specific medical matters, they will liaise
closely with the Vets and Nurses to provide the relevant information. Our receptionists also take orders for repeat prescriptions
for ongoing medications. In order that our Vets can process these requests efficiently and carefully, we ask clients that whenever
possible if they could give us at least 24 hours notice for us to get their tablets or medicines ready.
Mrs Carna Fabbro is our very
popular Large Animal Receptionist. She has worked for the practice for over 60 years and is well known to most of the farming families
in the area. She has seen many changes during her time at the practice, but has always risen to these challenges and aquainted herself
with new skills when they have been required.
Angela Pollard and Charmaine Cowie comprise our Accounts Office team. Angela
started work in the practice as a receptionist in 1996. In 2003, she took on the important role of the practice drug ordering and
stock taking. She is also in charge of sending out the small animal accounts and vaccine reminders.
We would like to take the
opportunity to welcome Charmaine, as she only recently started working for us. Charmaine is settling very well into her
new role (which includes the practice banking, payroll, tax calculations and book keeping). She also prepares and sends out the farm
and equine accounts every month.
Edwina Andrew helps Mr Alston organise the practice TB testing.
She downloads and
uploads the computerised test instructions and results and phones the farmers to book in the tests. She has also been instrumental
in organising the practices involvement in the recent Healthy Livestock initiative. Edwina Andrew also often stands in for Mrs Fabbro
in her absence and coming from a farming background herself has quickly developed an excellent rapport with our farming clients
The Veterinary Centre
Water Ma Trout